Effective Date: August 30, 2021
Who We Are
Types of Data We Collect
CHALKBOARD HEALTH collects two types of data: anonymous data and personal data. Each is described in more detail below.
Anonymous or Non-Personal Data
CHALKBOARD HEALTH collects personal data from you for the purpose of providing the services as well as providing a customized experience on the site. To enable CHALKBOARD HEALTH to effectively provide products and/or services to you, we collect your name, mailing address, email address, order history, and username and password for any CHALKBOARD HEALTH websites.
While CHALKBOARD HEALTH asks for payment information on our website, we do not store any payment details.
When you access or use the Fluent website, CHALKBOARD HEALTH may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (including but not limited to latitude and/or longitude), IP addresses, and/or similar information regarding the actual location of your device. Location data may convey to us information about how you browse or use the website. Location data does not collect or share any personal data about you. Location data may be used in conjunction with personal data. Some features of the website, particularly any location-based services, may not function properly if use or availability of location data is impaired or disabled.
How We Will Use Your Data
We will only use your personal data as described below, unless you have specifically consented to another type of use, either at the time the personal data is collected from you or through some other form of consent from you or notification to you:
We may share your personal data collected in connection with administering the Fluent website and providing the service thereon.
We may use your personal data to respond to your inquiries or requests.
We may share your personal data with third parties to further the purpose for which you provided such data to us. Specifically, we may share your data with the third party vendors listed below (collectively, the “Third Party Vendors”). We urge you to read the privacy practices of all of our Third Party Vendors before submitting any personal data through the website.
Shopify Payments: https://www.shopify.com/legal/privacy
Ask Timely: https://www.asktimely.com/privacy
We may disclose personal data as required by law or legal process.
We may disclose personal data to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the terms or policies for our services or our sponsors.
We may transfer your personal data in connection with the sale or merger or change of control of CHALKBOARD HEALTH or the division responsible for the services with which your personal data is associated.
We may share your personal data with an affiliate of CHALKBOARD HEALTH who is in the same corporate family as us as long as their privacy practices are substantially similar to ours.
Non- personal or aggregate data may be used by us for any purposes permitted by law and may be shared with any number of parties, provided that such data shall not specifically identify you.
Cookies do not collect personal or confidential information and are not able to be used by third parties. To learn more about cookies, including what they are and how to remove them if you choose to, please visit AllAboutCookies.org.
Analytics and Conversion Tracking
We may collect information about your device, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive and/or personal electronic device. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.
Your Rights Regarding Your Data
CHALKBOARD HEALTH is committed to a policy of transparency regarding your data. At any time, you are able to review the data you have provided to us.
How to View your Cookies
Viewing your cookies varies device by device and browser by browser. CHALKBOARD HEALTH recommends checking with the manufacturer (Google, Apple, Microsoft, etc.) of your browser for the most authoritative steps on how to view all of the cookies stored on your device as well as how to search for specific cookies. In addition, there are sites such as AllAboutCookies.org where you can find general help regarding how to manage your cookies. Please visit AllAboutCookies.org/manage-cookies/ for more information.
How to View your Fluent Data
To view your Fluent data, you can go to www.getfluenthealth.com/my-account and log in. Here, you can see all the information that Fluent has collected on your behalf.
How to Delete or Block Cookies
Similar to the guidance on managing cookies, CHALKBOARD HEALTH suggests relying on the manufacturer documentation for authoritative guidance on the process of deleting or blocking cookies. You can also utilize sites like AllAboutCookies.org/manage-cookies/clear-cookies-installed.html for general information on all browser.
How to Delete your Fluent Data
You are able to have your Fluent data deleted from our active services at any time. This will remove all past order history, rewards points accumulation, and personal data from our web store as well as any communication tools we utilize. When this data is deleted, you will not be able to recover past order history or points balances.
To request a deletion of Fluent data, please send an email to firstname.lastname@example.org and we will be happy to handle your request promptly.
How Long We Retain your Data
Data retention pertains only to the information that you will find in the My Account section of our website. Cookies are stored on the computer/device of the visitor and therefore not retained by CHALKBOARD HEALTH. Our cookies may persist on your device and be accessed by our website for up to two years.
CHALKBOARD HEALTH retains all information you provide to us indefinitely. Credit card information is not stored directly with CHALKBOARD HEALTH.
How Fluent Protects your Data
Security for Fluent’s Website and Fluent’s Blog is in accordance with industry standards to protect the security of your personal data both online and offline. Personal data is stored on computer servers in a controlled environment that is reasonably protected from unauthorized misuse or disclosure. We use available technology and other techniques to implement systems like firewalls, and/or encryption to secure marketing data transfers.
Orders placed on Fluent’s Website are encrypted using Secure Socket Layer (SSL) technology, an industry standard that is used by vendors to ensure the security of online business.
Our internal data security policies restrict access of data to authorized employees. We maintain digital and procedural safeguards to guard our customers’ personal data. Employees who violate our data security policies are subject to disciplinary action, up to and including termination.
Contests, Surveys, and Promotions are Included in this Policy
From time to time, Fluent may offer you the opportunity to participate in contests, giveaways and other promotions. Any data submitted in connection with such activities will be treated in accordance with this Privacy and Security Policy, except as specifically set forth in the rules for those contests, giveaways or promotions. From time to time, Fluent may also ask you to participate in surveys designed to help Fluent improve the Site. Any personal data provided to Fluent in connection with any survey will be used only in relation to that survey and as elsewhere set forth in this Policy.
CHALKBOARD HEALTH does not intentionally engage or gather personal data from visitors who are not adults in our area of operation. If a child submits personal data to us and we learn that the personal data is the data of a child, we will work to delete the data as soon as possible. If you believe that we might have any personal data from a child, please contact us at email@example.com
Communications with CHALKBOARD HEALTH
Any phone calls and/or text messages delivered to your phone or device may cause you to incur extra data, text messaging, or other charges from your wireless carrier. MESSAGE AND DATA RATES MAY APPLY. You are solely responsible for any carrier charges incurred as a result of phone and/or text communications from CHALKBOARD HEALTH.
By using the Fluent website, you expressly consent to receive in-product communications from us.
Questions? Contact Us
100 Overlook Center, FL 2, Princeton, NJ 08540